Self-order kiosks for small venues: when they make sense

Self-order kiosks are often associated with large chains, but compact models now suit smaller venues too. The question is whether a kiosk solves a problem you actually have.

Good reasons to consider one

• Queues at peak times put customers off
• Your team spends more time taking orders than serving
• You want customers to see every option, including extras and add-ons, without being asked

Reasons to wait

If your venue is quiet, or table service is part of the experience, a kiosk may not add much. A tablet or handheld taken to the customer can be a better first step.

Size and space

The Heron 1 mini has a 15.6 inch Full HD screen and can sit on a countertop, a floor stand or a VESA wall mount, so it fits tighter spaces. The larger Heron 1 has a 23.8 inch screen. Both include NFC and a built-in 80mm printer.

Check the details

• Where will it sit, and is there power and network nearby?
• Do you need a retail edition with a barcode scanner?
• Will staff still be needed to help customers who prefer to order at the counter?

NFC models can be used for tap to pay, subject to provider and hardware approval.

Take a look

See both kiosks and their add-ons on our hardware page. If you are not sure whether self-order suits your venue, talk to the team and we will map your operation.