How to shorten the queue at your counter

A queue that grows at peak time turns customers away and stresses the team. You rarely need more staff. You need fewer steps between order and payment.

Lay out the menu for speed

Put your best sellers on the first screen. Staff should find the top items without searching.

Make modifiers quick

Common changes such as milk choice, sauces and extras should take one tap, not a menu dive.

Take payment faster

Contactless should be the default path. Fewer steps at the card reader is the easiest time saving on the counter.

Take orders away from the till

A handheld or tablet lets staff take orders in the queue, so the line moves before customers reach the counter.

Let customers order themselves

For busy venues, a self-order kiosk spreads the work. See our guide on self-order kiosks for small venues.

Send orders straight to the kitchen

When orders route to a kitchen display automatically, nothing is shouted or re-typed. Read whether you need a kitchen display.

Next step

See how Trackory supports hospitality and cafés, or talk to the team.